Three services. No fourth one invented for the website.

IT support

The helpdesk, and the monitoring that means we often see it before you do.

This is the bulk of the work. Someone calls, someone picks up, the thing gets fixed. Underneath it, monitoring and management software watches the machines so that a failing disk or a missed patch becomes a ticket we open rather than a morning you lose.

• Unlimited helpdesk by phone and email
• Remote monitoring and management
• Patch management across workstations and servers
• Hardware and licence tracking
• Vendor wrangling, so you are not the one on hold
• Onboarding and offboarding staff accounts

Cybersecurity

Endpoint protection, backup, and restore testing.

A backup nobody has restored from is a rumour. We test the restore, not the backup, because the only version of this that matters is the one where your data comes back. The rest is keeping software current and keeping accounts out of the hands of people who should not have them.

• Endpoint detection and response
• Managed backup with tested restores
• Email security and filtering
• Password management and multi-factor authentication
• Security awareness training
• HIPAA compliance support

Software integration

Making the tools you already pay for talk to each other.

Most small businesses are paying for more software than they use, and the pieces rarely connect. We map what you have, connect what should be connected, and retire what is doing nothing. This usually makes the monthly software bill smaller, which is an unusual thing for an IT company to be aiming at.

• Microsoft 365 tenancy setup and cleanup
• Identity and single sign-on
• Line-of-business application integration
• Licence review and consolidation
• Migration between platforms
• Documentation you keep when we leave