Salient runs IT support, cybersecurity, and software integration for small businesses in Greater New York. You get one number, and the person who answers it can already see your machines.
This is most of the work, and most of the reason to hire us.
The helpdesk. Machines that will not start, printers that stopped, accounts that got locked, the laptop someone left on a train. Underneath it, monitoring watches the machines so a failing disk becomes a ticket we open rather than a morning you lose.
Endpoint protection, patching, backup, and restore testing.
A backup nobody has restored from is a rumour, so we test the restore rather than the backup.
Getting the tools you already pay for to talk to each other.
And retiring the ones doing nothing. Usually this makes the monthly software bill smaller, not larger.
Every business we quote has a different number of machines, a different amount of legacy, and a different tolerance for downtime. A price on a webpage would be a guess, and you would find out it was wrong later. So we scope first and quote after. What follows is what changes as the scope grows.
Someone is watching the machines and answering the phone.
Everything above, plus the parts that matter after something goes wrong.
Everything above, plus someone thinking a year ahead on your behalf.
If it is urgent, call. The phone gets you a person faster than a form does, and we would rather you got help than filled in a field.
Get ahead.
Ahead of the outage, the renewal, the audit, and the thing nobody wrote down.